| 한국형매뉴얼테크닉의 인식도와 만족도가 이용자 행동에 미치는 영향 |
| 임유란 |
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| The Effects of General Acknowledgement and Satisfaction about the Korean type of manual technic |
| Yoo-Lan Lim |
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| ABSTRACT |
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For surveying the consumer recognition and satisfaction about Korean type of manual technic
their correlations were investigated by regression analysis on the eligible 496 questions of total 550
answered from 600 requested. The results were as follows.
1) The pre-recognition and information about Korean type of manual technic gave a high degree
of satisfaction in its treatment.
2) It gives considerable satisfaction to the consumers when recognize stress built-up more higher.
3) The high satisfaction gave prefered being-treated in Korean type of manual technic and a positive
activity in inducement for the manual technic.
Consequently, It's considered that managing the customers in services with pre-recognition and
fruitful information about Korean type of manual technic could give satisfaction to them and contribute
for increase in sales. |
| Key words:
Korean type of manual technic, pre-recognition, satisfaction, a positive activity, customer's behavior |
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