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Kor J Aesthet Cosmetol 2007;5(2): 205-212. |
| 여대생의 미용실 이용실태와 서비스 만족도 |
| 이운현, 임옥순 |
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| The Study on Female College Student's
Actual Using Pattern of Beauty Salon and Their Satisfaction |
| Woon-Hyun Lee, Ok-Soon Lim |
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| ABSTRACT |
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The present study is to examine female college student's actual using pattern of beauty salon and
their satisfaction. This will be very helpful to improve the quality of service on the beauty salon.
And a lack of customer unity precludes a single marketing strategy; instead, beauty salon must employ
a variety of approaches to appeal the customer in different market.
Actual using pattern and satisfaction about beauty salon were measured by self-administered
questionnaires which were developed on the basis of previous studies. Liker scales were used for
most measures with 1=never or very important and 5=always or very important. The samples consisted
of 107 female students. Data were analyzed by frequency, percent and χ2. The results are as
follows.
In the case of actual using pattern of beauty salon, the differences between the first grade and
the second grade are few, however, the freshman's satisfaction on beauty salon is different from the
second grade about these factors 'showing price statement', 'hair dresser's smile' and 'creating new
trend'. |
| Key words:
Satisfaction, Beauty Salon, Price, Smile, New Trend |
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